Exceeding Customer Expectations contains a proven formula for creating amazingly happy customers, forming important partnerships, developing an empowered workforce, increasing employee retention, and building a company beyond your wildest dreams.
It is based on the operating principles of Enterprise Rent-A-Car, which is widely revered for its best practices in customer service. By employing the strategies outlined in this book, Enterprise has grown into the #1 car rental company in North America.
Written by bestselling business author Kirk Kazanjian, Exceeding Customer Expectations has been widely hailed as the new bible on customer service.
The book contains valuable lessons on how to run a profitable company that puts customers and employees first, while allowing you to stand head and shoulders above the competition. |
